Optum
Optum Home Delivery: From our door to yours
Introducing Optum Home Delivery’s New HealthSafe ID
Optum Home Delivery is adding an extra layer of protection for members through their new HealthSafe ID. This is a secure and reliable way for members to access their Optum Home Delivery account information.
For New Members:
- If a member is new to Optum Home Delivery and has not registered before, they will need to create a
HealthSafe ID. This is a standard step for all new users.
For Existing Members:
- If a member has previously registered with Optum Home Delivery (either through Single Sign-On (SSO) or directly via pharmacy.optum.com), members will be prompted to create a HealthSafe ID the next time they log into their account. Once created, members will proceed as usual to their dashboard. Here is a screenshot of what the prompt to create a HealthSafe ID looks like.
Seamless Access Moving Forward
- Single Sign-On (SSO) Users: After a member creates a HealthSafe ID, they can continue using SSO without any interruptions.
- Direct Logins: If a member chooses to log in directly at pharmacy.optum.com, they can use their newly created HealthSafe ID for secure access.
The step to create a HealthSafe ID only needs to be completed once.
The HealthSafe ID enhancement will be a requirement when logging into the Optum Home Delivery system.
Effective January 2024:
Prescription Home Delivery and Specialty Medications are now provided by Optum
Visit the Capital Rx Member Portal for more information: https://app.cap-rx.com/login.
Remember that you can call Capital Rx Customer Care anytime at 1-877-542-2779.
Capital Rx, the vendor that provides your health plan prescription drug coverage, is changed the provider of Prescription Home Delivery and Specialty Medications from Walmart to Optum. This change was effective January 1, 2024.
Capital Rx decided to move to Optum Home Delivery and Optum Specialty Pharmacy for these pharmacy services after a comprehensive selection process.
